Privacy Policy

Introduction

Grant Roofs USA ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when requesting a quote or contacting us.
• Property Information: Details about your property, including address, roof type, and project requirements.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Communications: Records of correspondence if you contact us via email, phone, or our contact form.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Prepare estimates and proposals for roofing projects
• Schedule appointments and consultations
• Send you information about our services, promotions, and updates (with your consent)
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as payment processors, scheduling software, or email services), but only to the extent necessary to provide our services. These parties are obligated to keep your information confidential.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Customer Records: Retained for the duration of our business relationship plus 7 years for tax and legal compliance.
• Project/Job Records: Retained indefinitely for warranty purposes and historical reference.
• Lead Information: Retained for up to 3 years if not converted to a customer, unless you request deletion.
• Website Usage Data: Anonymized analytics data is retained for up to 26 months.
• Communications: Email and call records are retained for 3 years.

You may request deletion of your data at any time by contacting us. We will comply with your request unless we are legally required to retain certain information.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. These are enabled by default. On your first visit we show a notice explaining this; the notice is informational, and dismissing it or ignoring it does not change what is collected. We do not offer an in-site setting to switch analytics and advertising cookies off — if you do not want them, you can block them using the browser and third-party controls described below.

These technologies run only on our public website. They are not active in the customer portal or in any staff administration area.

Types of Cookies We Use

• Necessary Cookies: Essential for the website to function properly. These include session cookies for authentication and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors find and use our website, so we can improve it.
• Marketing & Advertising Cookies: Let us measure the performance of our advertising and show relevant ads to people who have visited our site.

Third-Party Tracking Services We Use

We use the following third-party services on our public website. Each sets its own cookies and receives information about your visit — typically your IP address, browser and device type, the pages you view, and how you arrived at our site. Each operates under its own privacy policy:

• Google Analytics (Google LLC): Measures website traffic and how visitors move through our pages. Used to understand which content and services are useful. Google Privacy Policy
• Meta Pixel (Meta Platforms, Inc.): Measures the results of our advertising on Facebook and Instagram and allows us to show ads to people who have visited our website. Information about your visit is shared with Meta. Meta Privacy Policy
• LeadConnector / HighLevel: Our customer relationship platform. Its tracking connects a website visit to an enquiry you submit, so we can respond and understand where our enquiries come from. HighLevel Privacy Policy

How to Opt Out

Because these cookies are on by default, opting out is done through your browser or through the providers directly:

• Your browser: Block or delete cookies in your browser settings, or browse in a private window. Blocking necessary cookies may affect how the website works.
• Google Analytics: Install the Google Analytics Opt-out Browser Add-on.
• Meta: Adjust your Facebook Ad Preferences to limit how your activity is used for advertising.
• Tracker-blocking tools: Browser privacy settings and content-blocking extensions will prevent these scripts from loading at all.

You may also contact us at office@grantroofsusa.com with any question about this tracking or to request deletion of information we hold about you.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: